Business Rules

1The existing turnaround times to respond to queries within the respective areas will remain the same and will be taken into account for all Scan to Pay queries.
2When escalating to the next level, the following customer information must be included the
email / phone call:
- Full Customer Name
- Customer Mobile Number
- Customer Contact Number
- Full Statement of Problem
- Transaction Reference Number (if applicable)
- CCC Reference Number
- Scan to Pay Reference Number
3UKheshe is the author of this document, if any contact details change UKheshe must be notified in writing of the changes. Once the changes are documented, this process will be redistributed to the relevant stakeholders.